# Request a refund and check its status

Paddle handles subscription refunds. Use the Credits page to request a refund and check its status under “Payment refunds.”

## Open the refund request page

1. Click “Credits” at the top of the projects list or Builder, then click “View usage.”
2. Under “Payment refunds,” click “Request a refund” to open [Paddle support](https://paddle.net).
3. Select “Look up my purchase,” find your order using the email address used for the purchase, and follow the instructions to request a refund.

Have your receipt or transaction reference and a brief explanation ready. Use the “Refund policy” link to read the policy.

[![Payment refunds section with Request a refund, Contact support, Refund policy, and existing refund records](https://ideamade.ai/help/en/billing-refunds.jpg)](https://ideamade.ai/help/en/billing-refunds.jpg)

_Image: “Payment refunds” provides the request link and refund records._

## Check the status

Return to the Credits page. The “Payment refunds” table shows the update date, amount, and status:

| Status         | Meaning                                                                              |
| -------------- | ------------------------------------------------------------------------------------ |
| Pending review | Your request is being reviewed                                                       |
| Approved       | The refund has been approved; arrival time depends on Paddle and your payment method |
| Rejected       | The request was declined; check with Paddle for the reason or further assistance     |

Once a refund is approved, the Credits and consultation allowance from that payment are adjusted accordingly. To stop future renewal charges, follow the [subscription management instructions](https://ideamade.ai/help/plans-and-subscriptions) to cancel renewal.

## Frequently asked questions

### I requested a refund. Why is there no record here yet?

The record needs to sync to IdeaMade. Refresh the page later, and check Paddle or the emails about your request for updates.

### What if I can’t find my order?

Click “Contact support” and include your account email, the transaction reference from your receipt, and a description of the issue so we can help investigate.

## Next steps

- [Choose a plan and manage your subscription](https://ideamade.ai/help/plans-and-subscriptions)
- [Understand Credits and consultation allowances](https://ideamade.ai/help/credits-and-consultations)